Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
Publication details: San Francisco : Berrett-Koehler Publishers, c2000.Description: xviii, 310 p. ; 24 cmISBN:- 1576750795
- 658.8/12 21
- HF5415.5 .B3673 2000
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NMC Library | Stacks | HF5415.5 .B3673 2000 (Browse shelf(Opens below)) | 1 | Available | 33039000628254 |
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Includes bibliographical references and index.
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