Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.

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Publication details: San Francisco : Berrett-Koehler Publishers, c2000.Description: xviii, 310 p. ; 24 cmISBN:

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Holdings
Item type	Current library	Shelving location	Call number	Copy number	Status	Date due	Barcode
Book	NMC Library	Stacks	HF5415.5 .B3673 2000 (Browse shelf(Opens below))	1	Available		33039000628254

Includes bibliographical references and index.

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