Emotional value : creating strong bonds with your customers /
Barlow, Janelle, 1943-
Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson. - San Francisco : Berrett-Koehler Publishers, c2000. - xviii, 310 p. ; 24 cm.
Includes bibliographical references and index.
1576750795
99086124
Customer services.
HF5415.5 / .B3673 2000
658.8/12
Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson. - San Francisco : Berrett-Koehler Publishers, c2000. - xviii, 310 p. ; 24 cm.
Includes bibliographical references and index.
1576750795
99086124
Customer services.
HF5415.5 / .B3673 2000
658.8/12