Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet / Ron Kaufman
Publication details: [New York, NY] : Evolve Publishing, c2012Description: xxv, 318 p. : ill. ; 23 cmISBN:- 9780984762507 (hardcover)
- 0984762507 (hardcover)
- 9780984762552 (paperback)
- 0984762558 (paperback)
- 658.8/12 23
- HD9980.5 K38 2012
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
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NMC Library | Stacks | HD9980.5 K38 2012 (Browse shelf(Opens below)) | 1 | Available | 33039001386035 |
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Includes index
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation
Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive
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