Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet /
Kaufman, Ron
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet / Ron Kaufman - [New York, NY] : Evolve Publishing, c2012 - xxv, 318 p. : ill. ; 23 cm
Includes index
Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation
9780984762507 (hardcover) 0984762507 (hardcover) 9780984762552 (paperback) 0984762558 (paperback)
Customer relations
Customer services
Interpersonal relations
Consumer satisfaction
HD9980.5 / K38 2012
658.8/12
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet / Ron Kaufman - [New York, NY] : Evolve Publishing, c2012 - xxv, 318 p. : ill. ; 23 cm
Includes index
Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation
9780984762507 (hardcover) 0984762507 (hardcover) 9780984762552 (paperback) 0984762558 (paperback)
Customer relations
Customer services
Interpersonal relations
Consumer satisfaction
HD9980.5 / K38 2012
658.8/12