NMC Library
Image from Google Jackets

Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet / Ron Kaufman

By: Publication details: [New York, NY] : Evolve Publishing, c2012Description: xxv, 318 p. : ill. ; 23 cmISBN:
  • 9780984762507 (hardcover)
  • 0984762507 (hardcover)
  • 9780984762552 (paperback)
  • 0984762558 (paperback)
Subject(s): DDC classification:
  • 658.8/12 23
LOC classification:
  • HD9980.5 K38 2012
Contents:
Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive
Summary: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation
Holdings
Item type Current library Shelving location Call number Copy number Status Date due Barcode
Book Book NMC Library Stacks HD9980.5 K38 2012 (Browse shelf(Opens below)) 1 Available 33039001386035

Includes index

Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation

Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive

There are no comments on this title.

to post a comment.

Powered by Koha