Predictable surprises : the disasters you should have seen coming, and how to prevent them / Max H. Bazerman, Michael D. Watkins.
Series: Leadership for the common goodPublication details: Boston : Harvard Business School Press, c2004.Description: xiv, 317 p. : ill., map ; 24 cmISBN:- 1591391784 (alk. paper)
- 363.34/7 22
- HV551.2 .B39 2004
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
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NMC Library | Stacks | HV551.2 .B39 2004 (Browse shelf(Opens below)) | 1 | Available | 33039000750769 |
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Includes bibliographical references (p. 299-300) and index.
What is a predictable surprise? A preview -- pt. 1. Prototypes of predictable surprises. September 11 : the costs of ignoring a predictable surprise -- The collapse of Enron and the failure of auditor independence -- pt. 2. Why don't we act on what we know? Cognitive roots : the role of human biases -- Organizational roots : the role of institutional failures -- Political roots : the role of special-interest groups -- pt. 3. Preventing predictable surprises. Recognition : identifying emerging threats earlier -- Prioritization : focusing on the right problems -- Mobilization : building support for preventative action -- Future predictable surprises.
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