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The price of government : getting the results we need in an age of permanent fiscal crisis / David Osborne and Peter Hutchinson.

By: Contributor(s): Publication details: New York : Basic Books, c2004.Description: xiv, 370 p. : ill. ; 24 cmISBN:
  • 0465053637 (alk. paper)
Subject(s): DDC classification:
  • 352.4/213/0973 22
LOC classification:
  • HJ275 .O83 2004
Online resources:
Contents:
Getting a grip on the problem -- Setting the price of government -- Setting the priorities of government : buying results that citizens value (at the price they are willing to pay) -- Strategic reviews : divesting to invest -- Consolidation : smart mergers -- Rightsizing : the right work, the right way, with the right staff -- Buying services competitively -- Rewarding performance, not good intentions -- Smarter customer service : putting customers in the driver's seat -- Don't buy mistrust--eliminate it -- Using flexibility to get accountability -- Make administrative systems allies, not enemies -- Smarter work processes : tools from industry -- Leading the transformation and managing the politics.
Holdings
Item type Current library Shelving location Call number Copy number Status Date due Barcode
Book Book NMC Library Stacks HJ275 .O83 2004 (Browse shelf(Opens below)) 1 Available 33039000726967

Includes bibliographical references (p. 337-360) and index.

Getting a grip on the problem -- Setting the price of government -- Setting the priorities of government : buying results that citizens value (at the price they are willing to pay) -- Strategic reviews : divesting to invest -- Consolidation : smart mergers -- Rightsizing : the right work, the right way, with the right staff -- Buying services competitively -- Rewarding performance, not good intentions -- Smarter customer service : putting customers in the driver's seat -- Don't buy mistrust--eliminate it -- Using flexibility to get accountability -- Make administrative systems allies, not enemies -- Smarter work processes : tools from industry -- Leading the transformation and managing the politics.

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