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Effective leadership communication : a guide for department chairs and deans for managing difficult situations and people / Mary Lou Higgerson, Teddi A. Joyce.

By: Contributor(s): Publication details: Bolton, Mass. : Anker Pub., c2007.Description: vii, 268 p. ; 24 cmISBN:
  • 9781933371191
  • 1933371196
Subject(s): DDC classification:
  • 378.1/1 22
LOC classification:
  • LB2331.66 .H54 2007
Online resources:
Contents:
Using the institutional mission to empower performance -- Setting precedents carefully -- Sharing decision-making criteria to inform requests -- Establishing your leadership credibility -- Building relationships -- Managing interpersonal conflict -- Managing the search process -- Managing performance counseling -- Managing faculty morale, changing duties, and shrinking resources -- Managing up and out -- Managing personal agendas -- Containing the pot stirrer/troublemaker -- Working with the prima donna/drama queen -- Managing the confrontation junkie -- Engaging the passive and indifferent soul.
Holdings
Item type Current library Shelving location Call number Copy number Status Date due Barcode
Book Book NMC Library Stacks LB2331.66 .H54 2007 (Browse shelf(Opens below)) 1 Available 33039001082428

Includes bibliographical references (p. 247-263) and index.

Using the institutional mission to empower performance -- Setting precedents carefully -- Sharing decision-making criteria to inform requests -- Establishing your leadership credibility -- Building relationships -- Managing interpersonal conflict -- Managing the search process -- Managing performance counseling -- Managing faculty morale, changing duties, and shrinking resources -- Managing up and out -- Managing personal agendas -- Containing the pot stirrer/troublemaker -- Working with the prima donna/drama queen -- Managing the confrontation junkie -- Engaging the passive and indifferent soul.

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