What great service leaders know and do : creating breakthroughs in service firms /
Heskett, James L.
What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. - First edition. - viii, 275 pages : charts ; 25 cm
Includes bibliographical references and index.
9781626565845 (hardcover)
2015016144
Customer services.
Service industries--Management.
HF5415.5 / .H474 2015
658.4/092
What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. - First edition. - viii, 275 pages : charts ; 25 cm
Includes bibliographical references and index.
9781626565845 (hardcover)
2015016144
Customer services.
Service industries--Management.
HF5415.5 / .H474 2015
658.4/092