Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior /
Patterson, Kerry, 1946-
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield. - 2e [edition]. - xix, 275 pages ; 23 cm
Includes bibliographical references and index.
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
9780071830607 (alk. paper) 007183060X (alk. paper) 9780071829311 (pbk. : alk. paper) 0071829318 (pbk. : alk. paper)
2013006224
Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.
HM1121 / .C78 2013
302
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield. - 2e [edition]. - xix, 275 pages ; 23 cm
Includes bibliographical references and index.
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
9780071830607 (alk. paper) 007183060X (alk. paper) 9780071829311 (pbk. : alk. paper) 0071829318 (pbk. : alk. paper)
2013006224
Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.
HM1121 / .C78 2013
302