000			02091cam a22003374a 4500
001			2003010821
003			DLC
005			20190729102900.0
008			030509s2004 njua b 001 0 eng
010			_a 2003010821
020			_a0130981095
040			_aDLC _cDLC _dDLC
042			_apcc
049			_aEY8Z
050	0	0	_aK2390 _b.C655 2004
082	0	0	_a303.6/9 _221
100	1		_aColtri, Laurie S.
245	1	0	_aConflict diagnosis and alternative dispute resolution / _cLaurie S. Coltri.
260			_aUpper Saddle River, N.J. : _bPrentice Hall, _cc2004.
300			_axxix, 638 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references (p. 582-590) and index.
505	0		_aBasic definitions -- Dispute resolution processes : an introduction -- Of artisans, invisible veils and philosophical maps : our preconceptions about conflict and how they shortchange us -- Conflict diagnosis -- Recurrent themes in conflict diagnosis -- Step 1 : Describe the conflict -- Step 2 : Identify the sources of the conflict -- Step 3 : Perform an interests analysis -- Step 4 : Assess the character of the conflict as constructive or destructive -- Step 5 : Assess the levels of trust and develop strategies to increase or preserve it -- Step 6 : Assess the impediments to resolving the conflict -- Step 7 : Assess the negotiation styles and practices of the participants -- Step 8 : Assess power and alternatives to a negotiated agreement -- Step 9 : Consider diversity issues at play in the conflict -- Mediation : An introduction -- Advantages and disadvantages of mediation -- The process of mediation -- The law and ethics of mediation -- Arbitration -- Nonbinding evaluation -- Mixed (hybrid) and multimodal dispute resolution processes -- Power tools and magic keys : using conflict diagnosis to manage legal disputes and select ADR processes.
650		0	_aDispute resolution (Law)
650		0	_aMediation.
650		0	_aNegotiation.
650		0	_aConflict management.
948			_au171894
949			_hEY8Z _i33039000745009
596			_a1
903			_a8935
999			_c8935 _d8935