| 000 | 01433cam a2200361Ii 4500 | ||
|---|---|---|---|
| 001 | 781679860 | ||
| 003 | OCoLC | ||
| 005 | 20190729110302.0 | ||
| 008 | 120322t20122012nyua 001 0 eng d | ||
| 020 | _a9780984762507 (hardcover) | ||
| 020 | _a0984762507 (hardcover) | ||
| 020 | _a9780984762552 (paperback) | ||
| 020 | _a0984762558 (paperback) | ||
| 035 | _a.b72190164 | ||
| 040 |
_aBTCTA _beng _cBTCTA _dBDX _dORX _dTZF _dIJ5 _dILC _dCDX _dYDXCP _dOSU _dUtOrBLW |
||
| 050 | 4 |
_aHD9980.5 _bK38 2012 |
|
| 082 | 0 | 4 |
_a658.8/12 _223 |
| 090 |
_aHD9980.5 _b.K38 2012 |
||
| 100 | 1 | _aKaufman, Ron | |
| 245 | 1 | 0 |
_aUplifting service : _bthe proven path to delighting your customers, colleagues, and everyone else you meet / _cRon Kaufman |
| 260 |
_a[New York, NY] : _bEvolve Publishing, _cc2012 |
||
| 300 |
_axxv, 318 p. : _bill. ; _c23 cm |
||
| 500 | _aIncludes index | ||
| 520 | _aKaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation | ||
| 505 | 0 | _aPreface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aInterpersonal relations | |
| 650 | 0 | _aConsumer satisfaction | |
| 596 | _a1 | ||
| 948 | _au604155 | ||
| 903 | _a32341 | ||
| 999 |
_c32341 _d32341 |
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