000			03610cam a2200433 i 4500
001			2013016855
003			DLC
005			20190729105529.0
008			130509s2013 caua b 001 0 eng
010			_a 2013016855
020			_a9781609949815 _q(paperback)
042			_apcc
040			_aDLC _beng _erda _cDLC _dDLC _dMvI
050	0	0	_aBF637.C45 _bS352 2013
082	0	0	_a302.2 _223
084			_aBUS085000 _aBUS007000 _aPSY017000 _2bisacsh
100	1		_aSchein, Edgar H.
245	1	0	_aHumble inquiry : _bthe gentle art of asking instead of telling / _cEdgar H Schein.
264		1	_aSan Francisco : _bBerrett-Koehler Publishers, Inc., _c[2013]
300			_a123 pages : _billustrations ; _c22 cm
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references and index.
520			_a"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy means nothing--anybody anywhere could have that vital fact or insight that could mean the difference between success or disaster. A free flow of information is crucial. Humble Inquiry builds the kinds of positive, trusting, balanced relationships that encourage honest and open interactions in both our professional and personal lives. Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." In this seminal work he explores the concept of humility, looks at how Humble Inquiry differs from other kinds of inquiry, offers examples of Humble Inquiry in action in many different settings, and shows how to overcome the cultural, organizational and psychological barriers that keep us from practicing it. This is a major new contribution to how we see human dynamics and relationships, presented in a compact, personal, eminently practical way"-- _cProvided by publisher.
520			_a"From one of the true giants in organizational development, career development and organizational psychology comes a simple and effective technique for building more positive relationships--particularly between people of different status--that will lead to more honest and open interactions and stronger organizations"-- _cProvided by publisher.
505	8		_aMachine generated contents note: Chapter 1 Humble Inquiry -- Chapter 2 Humble Inquiry in Practice--Case Examples -- Chapter 3 Differentiation Humble Inquiry from other Kinds of Inquiry -- Chapter 4 The Culture of DO and TELL -- Chapter 5 Status, Rank and Role Boundaries as Inhibitors -- Chapter 6 Forces Inside Us as Inhibitors -- Chapter 7 The Future of Humble Inquiry.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
650		0	_aOrganizational behavior.
650		0	_aHumility.
650		7	_aBUSINESS & ECONOMICS / Organizational Behavior. _2bisacsh
650		7	_aBUSINESS & ECONOMICS / Business Communication / General. _2bisacsh
650		7	_aPSYCHOLOGY / Interpersonal Relations. _2bisacsh
948			_au379601
949			_aBF637 .C45 S352 2013 _wLC _c1 _hEY8Z _i33039001341220
596			_a1
903			_a27571
999			_c27571 _d27571