000			02291nam a2200457 i 4500
001			2013006224
003			DLC
005			20190729104952.0
008			130321s2013 nyu b 001 0 eng
010			_a 2013006224
020			_a9780071830607 (alk. paper)
020			_a007183060X (alk. paper)
020			_a9780071829311 (pbk. : alk. paper)
020			_a0071829318 (pbk. : alk. paper)
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
049			_aEY8Z
050	0	0	_aHM1121 _b.C78 2013
082	0	0	_a302 _223
100	1		_aPatterson, Kerry, _d1946-
240	1	0	_aCrucial confrontations
245	1	0	_aCrucial accountability : _btools for resolving violated expectations, broken commitments, and bad behavior / _cby Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield.
250			_a2e [edition].
264		1	_aNew York : _bMcGraw-Hill, _c[2013]
300			_axix, 275 pages ; _c23 cm
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aChoose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
650		0	_aInterpersonal confrontation.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
650		0	_aCommunication in management.
650		0	_aCommunication in organizations.
775	0	8	_iRevision of: _tCrucial confrontations _dNew York : McGraw-Hill, c2005 _w(DLC) 2005276538
948			_au362631
949			_aHM1121 .C78 2013 _wLC _c1 _hEY8Z _i33039001269181
596			_a1
903			_a24239
999			_c24239 _d24239