000			02015cam a2200433 a 4500
001			2008007056
003			DLC
005			20250109090057.0
008			080214t20082008nyua b 001 0 eng
010			_a 2008007056
020			_a0071548335 (alk. paper)
020			_a9780071548335 (alk. paper)
035			_a(OCoLC)192109821 _z(OCoLC)184828462
035			_a(OCoLC)ocn192109821
040			_aDLC _cDLC _dBAKER _dBTCTA _dYDXCP _dC#P _dBWX _dCDX _dHNW _dDLC _dUtOrBLW
049			_aEY8Z
050	0	0	_aHD57.7 _b.M525 2008
082	0	0	_a658.4/092 _222
100	1		_aMichelli, Joseph A., _d1960-
245	1	4	_aThe new gold standard : _b5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / _cJoseph A. Michelli.
264		1	_aNew York : _bMcGraw-Hill, _c[2008]
264		4	_c©2008
300			_axvi, 284 pages : _billustrations (some color) ; _c23 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references (pages 265-271) and index.
505	0		_aThe Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don't hire ; It's a matter of trust -- Principle 3 : it's not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression.
596			_a1
650		0	_aLeadership.
650		0	_aTotal quality management.
650		0	_aCorporate culture.
650		0	_aCustomer services.
650		0	_aSuccess in business.
610	2	0	_aRitz-Carlton Hotels (Firm) _xManagement _vCase studies.
948			_au187398
949			_hEY8Z _i33039001028348
903			_a12998
999			_c12998 _d12998