TY - BOOK AU - Friedman,Thomas L. TI - The world is flat: a brief history of the twenty-first century SN - 0374292884 (hardcover : alk. paper) AV - HM846 .F74 2005 U1 - 303.48/33 22 PY - 2005/// CY - New York PB - Farrar, Straus and Giroux KW - Diffusion of innovations KW - Information society KW - Globalization KW - Economic aspects KW - Social aspects N1 - Includes index; HOW THE WORLD BECAME FLAT : Ch. 1. While I Was Sleeping -- Ch. 2. The Ten Forces That Flattened The World: 1. 11/9/89, 2. 8/9/95, 3. Work flow software, 4. Open-Sourcing, 5. Outsourcing, 6. Offshoring, 7. Supply-chaining, 8. Insourcing, 9. In-forming, 10. The Steroids -- Ch. 3. The Triple Convergence -- Ch. 4. The Great Sorting Out. AMERICA AND THE FLAT WORLD : Ch. 5. America and Free Trade -- Ch. 6. The Untouchables -- Ch. 7. The Quiet Crisis -- Ch. 8. This Is Not A Test. DEVELOPING COUNTRIES AND THE FLAT WORLD : Ch. 9. The Virgin of Guadalupe. COMPANIES AND THE FLAT WORLD : Ch. 10. How Companies Cope. GEOPOLITICS AND THE FLAT WORLD : Ch. 11. The Unflat World -- Ch. 12. The Dell Theory of Conflict Prevention. CONCLUSION : IMAGINATION: Ch. 13. 11/9 vs. 9/11 ER -