TY  - BOOK
AU  - Osborne,David
AU  - Hutchinson,Peter
TI  - The price of government: getting the results we need in an age of permanent fiscal crisis 
SN  - 0465053637 (alk. paper)
AV  - HJ275 .O83 2004
U1  - 352.4/213/0973 22
PY  - 2004///
CY  - New York
PB  - Basic Books
KW  - Fiscal policy
KW  - United States
KW  - States
KW  - Budget
KW  - Appropriations and expenditures
KW  - Politics and government
N1  - Includes bibliographical references (p. 337-360) and index; Getting a grip on the problem -- Setting the price of government -- Setting the priorities of government : buying results that citizens value (at the price they are willing to pay) -- Strategic reviews : divesting to invest -- Consolidation : smart mergers -- Rightsizing : the right work, the right way, with the right staff -- Buying services competitively -- Rewarding performance, not good intentions -- Smarter customer service : putting customers in the driver's seat -- Don't buy mistrust--eliminate it -- Using flexibility to get accountability -- Make administrative systems allies, not enemies -- Smarter work processes : tools from industry -- Leading the transformation and managing the politics
UR  - http://www.loc.gov/catdir/toc/ecip0413/2004000540.html
ER  -