Lane, Shelley D., <br/><br/>
Understanding everyday incivility :  why are they so rude? / 
Shelley D. Lane. 
 - pages cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introduction to everyday incivility -- Characterizing everyday incivility -- Influences on everyday incivility -- The good, the bad, and the virtue of civility -- Power and everyday incivility -- Everyday incivility at work -- Everyday incivility online -- Everyday incivility at home -- Promoting everyday civility. 
<br/><br/><label>ISBN: </label>9781442261853 (cloth : alk. paper) 
<br/><br/><label>LCCN: </label>2017006080 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Courtesy.
<br/><br/><label>LC Class. No.: </label>BJ1533.C9  / L35 2017 
<br/><br/><label>Dewey Class. No.: </label>177/.1