TY  - BOOK
AU  - Kaufman,Ron
TI  - Uplifting service: the proven path to delighting your customers, colleagues, and everyone else you meet 
SN  - 9780984762507 (hardcover)
AV  - HD9980.5 K38 2012
U1  - 658.8/12 23
PY  - 2012///
CY  - [New York, NY]
PB  - Evolve Publishing
KW  - Customer relations
KW  - Customer services
KW  - Interpersonal relations
KW  - Consumer satisfaction
N1  - Includes index; Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive
N2  - Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation
ER  -