Kaufman, Ron <br/><br/>
Uplifting service :  the proven path to delighting your customers, colleagues, and everyone else you meet / 
Ron Kaufman 
 - [New York, NY] :  Evolve Publishing,  c2012 
 - xxv, 318 p. :  ill. ;  23 cm 
<br/><br/> Includes index 
<br/><br/>Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive 
<br/><br/> Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation 
<br/><br/><label>ISBN: </label>9780984762507 (hardcover) 0984762507 (hardcover) 9780984762552 (paperback) 0984762558 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>Interpersonal relations<br/>Consumer satisfaction
<br/><br/><label>LC Class. No.: </label>HD9980.5  / K38 2012 
<br/><br/><label>Dewey Class. No.: </label>658.8/12