TY  - BOOK
AU  - Whalen,D.Joel
TI  - I see what you mean: persuasive business communication 
SN  - 0761900306 (alk. paper)
AV  - HF5718 .W467 1996
U1  - 650.1/3 20
PY  - 1996///
CY  - Thousand Oaks, Calif.
PB  - Sage Publications
KW  - Business communication
N1  - Includes bibliographical references (p. 238-246) and index
ER  -