Whalen, D. Joel. <br/><br/>
I see what you mean :  persuasive business communication / 
D. Joel Whalen. 
 - Thousand Oaks, Calif. :  Sage Publications,  c1996. 
 - xix, 251 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 238-246) and index. 
<br/><br/><label>ISBN: </label>0761900306 (alk. paper) 0761900314 (pbk. 
<br/><br/><label>LCCN: </label>95032533 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.
<br/><br/><label>LC Class. No.: </label>HF5718  / .W467 1996 
<br/><br/><label>Dewey Class. No.: </label>650.1/3