TY - BOOK AU - Dellasega,Cheryl AU - Volpe,Rebecca L. ED - Sigma Theta Tau International, TI - Toxic nursing: managing bullying, bad attitudes, and total turmoil SN - 9781937554422 AV - RT89.3 .D45 2013 U1 - 362.17/3068 23 PY - 2013///] CY - Indianapolis, IN PB - Sigma Theta Tau International KW - NMC nursing collection, historical KW - local N1 - Includes bibliographical references (pages 311-320) and indexes; The newbie : mistreatment of new nurses -- The know-it-all/criticism queen -- Gossip and trash talk -- Cliques, campaigns, and high-school drama -- Incivility -- Competition and credit -- Personal issues -- The murse -- Better than you -- Generations at work -- Minimizing the value of colleagues -- Politics and CYA -- Nurse managers as the problem -- Patients as victims -- On the battlefield : nurses under attack -- Toxic culture/environment ER -