Patterson, Kerry,  1946- <br/><br/>
Crucial accountability :  tools for resolving violated expectations, broken commitments, and bad behavior / 
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield. 
 - 2e [edition]. 
 - xix, 275 pages ;  23 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough. 
<br/><br/><label>ISBN: </label>9780071830607 (alk. paper) 007183060X (alk. paper) 9780071829311 (pbk. : alk. paper) 0071829318 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2013006224 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal confrontation.<br/>Interpersonal communication.<br/>Interpersonal relations.<br/>Communication in management.<br/>Communication in organizations.
<br/><br/><label>LC Class. No.: </label>HM1121  / .C78 2013 
<br/><br/><label>Dewey Class. No.: </label>302