TY - BOOK AU - Schaefer,Mark TI - Return on influence: the revolutionary power of Klout, social scoring, and influence marketing SN - 9780071791090 (alk. paper) AV - HM742 .S33 2012 U1 - 658.8/72 23 PY - 2012/// CY - New York PB - McGraw-Hill KW - Online social networks KW - Social media KW - Marketing KW - Social influence N1 - Includes bibliographical references (p. [197]-201) and index; Introduction -- The rise of the citizen influencer -- Igniting epidemics -- The roots influence -- Social proof and reciprocity -- The seventh weapon -- Personal influence : the marketer's holy grail -- Klout and the evolution of social influence -- Controversy and turmoil -- The business benefits of social influence -- How to increase your Klout score -- The future of social scoring -- Conclusion social influence : a personal view -- Appendices -- Acknowledgements ER -