Higgerson, Mary Lou. <br/><br/>
Effective leadership communication :  a guide for department chairs and deans for managing difficult situations and people / 
Mary Lou Higgerson, Teddi A. Joyce. 
 - Bolton, Mass. :  Anker Pub.,  c2007. 
 - vii, 268 p. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 247-263) and index. 
<br/><br/>Using the institutional mission to empower performance -- Setting precedents carefully -- Sharing decision-making criteria to inform requests -- Establishing your leadership credibility -- Building relationships -- Managing interpersonal conflict -- Managing the search process -- Managing performance counseling -- Managing faculty morale, changing duties, and shrinking resources -- Managing up and out -- Managing personal agendas -- Containing the pot stirrer/troublemaker -- Working with the prima donna/drama queen -- Managing the confrontation junkie -- Engaging the passive and indifferent soul. 
<br/><br/><label>ISBN: </label>9781933371191 1933371196 
<br/><br/><label>LCCN: </label>2006033511 
<br/><br/><label>Subjects--Topical Terms: </label><br/>College personnel management.<br/>Conflict management.<br/>College department heads.<br/>Deans (Education)<br/>Communication in management.
<br/><br/><label>LC Class. No.: </label>LB2331.66  / .H54 2007 
<br/><br/><label>Dewey Class. No.: </label>378.1/1