TY  - BOOK
AU  - Donohue,George L.
AU  - Shaver,R.D.
AU  - Edwards,Eric
TI  - Terminal chaos: why US air travel is broken and how to fix it 
SN  - 9781563479496
AV  - HE9787.5.U5 D66 2008
PY  - 2008///
CY  - Reston, VA
PB  - American Institute of Aeronautics and Astronautics
KW  - Air travel
KW  - United States
KW  - Aeronautics, Commercial
KW  - Passenger traffic
KW  - Airlines
KW  - Airports
N1  - Includes bibliographical references and index; Introduction : frequent flying, frequent frustration -- Passengers who act like sheep will be treated like sheep -- A typical flight and why it is often delayed -- Destination chaos : how we arrived and who were the pilots -- Why do the airlines not just fix this problem? -- Anatomy of winners and losers -- Flight from chaos : expansion, modernization, and the 30% solution
ER  -